Refund Policy

At Boop & Batter, all treats and cakes are freshly baked to order. Due to the perishable and made-to-order nature of our products, we do not offer returns or refunds for change of mind.

As every dog has different taste preferences, refunds cannot be provided if your dog does not enjoy the product.

Personalised items (including names, numbers or custom designs) cannot be cancelled, returned or refunded for change of mind. Please ensure all spelling and order details are correct before confirming your purchase.

Cancellations & Payments

Full payment is required to secure your order.

Orders cancelled 7 or more days before the scheduled pickup date are eligible for a refund.

Orders cancelled within 7 days of the confirmed pickup date are non-refundable, as preparation and baking will have commenced.

Orders not collected on the agreed pickup date will not be eligible for a refund.

If there is an issue with your order, such as receiving the incorrect item or significant damage, please notify us at the time of pickup so we can assess the matter promptly.

Once products have been collected, Boop & Batter is not responsible for damage caused during transport, storage, or handling.

Approved refunds will be processed via the original payment method where possible.

In exceptional circumstances, Boop & Batter reserves the right to offer a store credit at its discretion.

Nothing in this policy excludes your rights under the Australian Consumer Law. If a product is faulty, unsafe, or not as described, you may be entitled to a replacement or refund as required by law.