Terms & Conditions
Terms & Conditions
By placing an order with Boop & Batter, you agree to the following terms and conditions. These terms and conditions may be updated from time to time.
Ordering
All products are made to order. Please allow a minimum of 7 days’ notice for all orders. As availability is limited, placing an enquiry does not guarantee a booking until the order has been confirmed and payment has been received.
Orders must include the product requested, your pup’s name and age (if applicable), and the required collection date.
Payment
Full payment is required to secure and confirm your order.
Orders placed through the website must be paid at checkout. For orders placed via Instagram or direct message, an invoice with a secure payment link will be provided once the order details have been confirmed.
Orders are not considered confirmed until payment has been received.
Cancellations
Orders cancelled 7 or more days before the confirmed pickup date may be eligible for a refund.
Orders cancelled within 7 days of the confirmed pickup date are non-refundable, as preparation and baking may have already commenced.
Personalised Products
Personalised items (including names, numbers or custom designs) cannot be cancelled, returned or refunded for change of mind. Please ensure all spelling and order details are correct before confirming your order.
Pickup
Boop & Batter is a small home-based business and pickup is available by appointment only.
The pickup address will be provided the day before your confirmed collection date.
Please arrive at your agreed pickup time. If you are running late, please notify us as soon as possible so we can attempt to arrange an alternative time where possible.
Orders not collected on the agreed pickup date may be forfeited without refund due to the perishable nature of our products.
Product Care & Transport
Once products have been collected, responsibility for safe transport and storage transfers to the customer.
Products should be kept refrigerated in an airtight container until serving. If travelling a longer distance, please ensure your vehicle is cool and avoid leaving products in a warm car, as heat may affect the appearance and finish.
Allergies & Dietary Information
Our treats are made using dog-friendly ingredients but may contain allergens including grains, dairy, eggs and nuts. If your dog has allergies, sensitivities, or medical conditions, please consult your veterinarian before introducing new foods.
Ingredient information is available upon request.
Taste Preferences
Every dog has different taste preferences. Refunds cannot be provided if your dog does not enjoy the product.
Limitation of Liability
Boop & Batter is not responsible for damage caused during transport, improper storage, or handling after products have been collected.
Australian Consumer Law
Nothing in these terms excludes your rights under the Australian Consumer Law. If a product is faulty, unsafe, or not as described, you may be entitled to a replacement or refund as required by law.